Refund and Returns Policy

Thank you for shopping at XOCO Clothing. We value your satisfaction and aim to provide a seamless exchange process. Please familiarise yourself with our exchange policy below.

Exchange Period:
•⁠ ⁠Exchanges are accepted within 7 days from the date the item(s) is received.

Condition of the Package:
•⁠ ⁠The item(s) should be in its original packaging and in the same condition as when received (including all tags, labels, and accessories intact).

Exchange Request Process:
•⁠ ⁠To request an exchange, kindly reach out to our customer service team via WhatsApp at +94 71 7000 630.
•⁠ ⁠Drop us a message containing your order number and the reason for the exchange.

Delivery Costs:
•⁠ ⁠Customers are responsible for the cost associated with returning the item(s) for exchange.

Refund Policy:
•⁠ ⁠Please note that we do not offer refunds.

Return Acceptance Criteria:
•⁠ ⁠All returned items are subject to inspection upon arrival.
•⁠ ⁠Items that do not follow the return policy will not be accepted for exchange.

Thank you for adhering to our exchange policy. If you have any inquiries or require assistance, please don’t hesitate to contact us. We appreciate your continued support of XOCO Clothing.